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Current Lead time: 7-10 working days before dispatch on all personalised/handmade items
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TERMS AND CONDITIONS PLEASE READ CAREFULLY BEFORE PLACING AN ORDER
Kayleigh Jayne & Co
36 Morgan road
Moston
Sandbach
Cheshire
CW11 3EQ
A full copy of the terms and conditions are below. Upon completion of payment, it will be accepted that the terms and conditions have been read in full and fully understood and accepted by the customer. Any queries should be addressed to Kayleigh@KayleighJayneco.com and will be answered via email.
Payment
Payments accepted are as follows, Secure Card Payment ,Clear pay and Paypal.
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Full payment is required before any personalised and non personalised items are started. This includes engraved and crystallised products.
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P&P Prices and Information
Postage prices are shown at checkout . Items are sent via various couriers which are tracked and signed for services.
From time to time these services change their postage prices so changes in postage prices may also change to reflect this. Postage price includes shipping and packaging.
Product Information
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Kayleigh Jayne & co aims to complete all bespoke orders within two weeks of full payment being made. There are times when this may be longer, however you will be kept informed of any increase in production time. (please see above or you will be able to see at checkout)
Please note that all Art work and personalised items, crystallised prints, canvases etc are handmade therefore each one is unique in its appearance.
All handmade items can be personalised and decorated to your specifications,
with any design for you as long as it's within our drawing/painting/graphic design capabilities, and does not infringe on anyones copyright.
The Crystals used in my Stardust Collection range are genuine crystals from Swarovski® that are bought direct from Swarovski® distribution in Austria. We have a direct B2B account with them and are officially approved to use their crystals on our products. We mainly use clear crystals but there are a wide range of colours available, if you would prefer a different colour please let us know in the note to seller section when making your personalised order, unless there is already an option for you to choose on the product listing.
Canvases are printed using premium quality HP vivera inks at 1440dpi which produces unrivalled image quality and a stunning canvas print, all work is printed onto heavyweight canvases producing vibrant colour and superb black and white prints, stretched onto a solid 38 mm deep pine frame for that high contemporary finish.
The final print is then laminated to prevent cracking, and it also means they are scratch proof, cleanable and UV protected up to 200 years! *please note if wishing me to print a photo from a mobile phone some pixelation may occur due to image quality.
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Art Prints are printed onto high quality 315gsm fine art paper, the prints are made to last and look lovely in a frame.
Turn around on normal photo canvases is usually 24/48 hours for delivery after edit approval , etc.
Swarovski Crystal embellished canvases take up to 2-3 weeks for delivery due to these being one of our most popular products, the demand is quite high. However if the lead time changes you will be notified straight away.
All items are sent via a tracked delivery service, so you will receive the tracking info once the item has been shipped.
As with all our products and business in general if there is anything you are looking for that you feel we may be able to help with but it is not shown on our site, please feel free to message us as we will always help where we can.
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Refunds and Returns
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Unfortunately we do not accept returns or give refunds on any personalised item's, or where the product has been made to your specifications/personalisation (this includes any digital items such as edits digital art or any graphic design products, and also crystallised items and printed canvases) according to the Distance Selling Regulations (Consumer Contracts Regulations). we have no legal obligation to issue a refund.
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If the product becomes damaged while in transit to you (the customer), we will give a full refund in the form of a credit note or replacement as soon as we have claimed a refund successfully from the postage provider, insurance. Photographic evidence of damage will be needed of both the packaging and the product and the item will need to be sent back to us.
For non-personalised/non-bespoke items, you have the right to cancel your order within 14 days of receipt of the item. You must contact Kayleigh Jayne & Co in writing in order to do this a cancellation form can be provided via email upon request. Items must be returned to the above address and return P&P costs and any damage caused while in transit back to Kayleigh Jayne & Co are the responsibility of the customer. A refund will be processed and issued upon receipt of the undamaged item.
Once you checkout it is understood that you have read and accepted these terms and conditions. (there is a prompt at checkout that you must tick to confirm this)
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All images on this website belong to the respective Suppliers and Kayleigh Jayne & Co All Kayleigh Jayne & Co products are Copyright protected and registered internationally with the intellectual property and Patent office. All rights reserved.
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Privacy Policy
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Effective Date: 05/04/2013
​1. Introduction
Welcome to the Kayleigh Jayne & Co. website www.KayleighJayneCo.com This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site.
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2. Information We Collect
We collect the following types of personal information from you:
• Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
• Payment Information: Credit card details and other payment information necessary for processing your order.
• Order Information: Details related to your purchases, including product selections, order history, and delivery preferences.
• Website Usage Information: Data about your interactions with our website, including IP address, browser type, referring/exit pages, and operating system.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please refer to our [Cookie Policy].
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3. How We Use Your Information
We use the information we collect from you for the following purposes:
• Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipping information.
• Customer Service: To respond to your inquiries and provide support.
• Marketing Communications: With your consent, we may send you promotional emails, newsletters, or other marketing materials.
• Website Improvement: To analyze how our customers use the Site and to improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
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4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting our business, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
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5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements.
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6. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee its absolute security.
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7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.
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8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
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Kayleigh Jayne & Co.
36 Morgan Road
Sandbach
Cheshire
CW11 3EQ